Consistent Vendor Communication

 

Successful Workforce Management programs include a high level of communication to the supplier. As demand rises for quality resources, you will compete with other organizations for consultants. Every program has a consistent and high level of communication to the vendor community. Providing clear and complete requirements, real-time candidate disposition and accurate engagement information keeps the vendor engaged and active in the program.

Vendor Conferences

 

Supplier conference are held periodically and is a great communications tool. The goal of these are varied but overall it is a chance to provide information and communications between your client and the suppliers.

Typical objectives are to tell the suppliers any upcoming changes to the program, review the expectations of the vendor community, review the vendor performance as group averages and provide information to the supplier that will compare their performance against the group's average.

New Supplier Vetting

 

As a result of vendor performance reviews, most programs periodically adjust the vendor pool. Most programs establish a list of evaluation criteria for selecting new suppliers. The criteria and selection timing is relayed to current and prospective vendors. The communication process is again very important to the success of the program.

Vendor Measurement

 

Concise performance metrics provide consistent evaluation criteria for programs with their suppliers. Identifying particular elements to evaluate and compare on a regular basis with suppliers provides the best results. Measurements included # of requirements responded to, response time, # of times an interview was requested, and rate competitiveness as compared to other submittals and # of placements. The level of activity and the quality of participation by each supplier is critical to the success of the program.